Ledger live ® Desktop — Install, Login & Troubleshooting Guide

Where to download & verify Ledger live ® Desktop

Always download Ledger live ® Desktop from the official Ledger site or the Ledger.com/start onboarding page — avoid third-party sources. Ledger publishes cryptographic signatures and hashes for the desktop binaries so you can verify integrity after download; verifying the binary helps protect against tampered or fake installers. :contentReference[oaicite:0]{index=0}

Download Ledger live ® Desktop

Ledger live ® Login — quick steps

Install Ledger live ® Desktop and open the app.
Connect your Ledger device (USB or Bluetooth for supported models) and unlock with your PIN.
Allow the app to access the device and open the required app on the hardware (e.g., Bitcoin, Ethereum).
Verify and approve every transaction on the physical device screen — never approve from the desktop without verifying details on your device.

If the app prompts for your recovery phrase at any point — do not enter it. That is a scam. :contentReference[oaicite:1]{index=1}

Troubleshooting: connection & login problems

Common issues like “Ledger live login not working” or “Unable to login Ledger live” usually stem from USB cable faults, blocked HID access, outdated firmware, or corrupted app cache. Try a different USB cable/port, run Ledger live ® as administrator, restart the device and PC, and update both Ledger live ® Desktop and your device firmware. If problems persist, follow the official troubleshooting articles. :contentReference[oaicite:2]{index=2}

If Windows/macOS doesn't detect your device, Ledger Support pages contain step-by-step fixes for drivers and OS quirks. :contentReference[oaicite:3]{index=3}

Account recovery, 2FA and error declines

Ledger live ® uses your device and Secret Recovery Phrase (seed) to manage accounts; Ledger cannot recover your seed — you must restore accounts using your 24-word phrase on a new device following the official restore guide. For third-party services (exchanges), 2FA resets are handled by the service — Ledger does not control exchange 2FA. “Error decline” messages usually mean the device requires manual approval of transaction fields — check the device screen and confirm if the details match. :contentReference[oaicite:4]{index=4}

FAQs — quick answers

Q: Where do I safely download Ledger live ® Desktop?
A: From ledger.com/ledger-live or ledger.com/start. Verify the installer signature. :contentReference[oaicite:5]{index=5}
Q: My Ledger live ® won’t detect my device — what should I try?
A: Try a different USB cable/port, reboot, run the app as admin, update firmware, or consult the USB troubleshooting guide. :contentReference[oaicite:6]{index=6}
Q: Someone asked me for my seed phrase in the app — is that normal?
A: No. That’s a scam. Never share your recovery phrase. :contentReference[oaicite:7]{index=7}
Q: Can Ledger reset my exchange 2FA?
A: No — contact the exchange directly for 2FA recovery.
Q: How do I restore accounts on a new device?
A: Use your 24-word Secret Recovery Phrase and follow the official restore instructions. :contentReference[oaicite:8]{index=8}

Conclusion

Ledger live ® Desktop is secure when you stick to official downloads, verify installer signatures, keep firmware updated, and never expose your Secret Recovery Phrase. If you face persistent login or connection issues, consult Ledger Support for guided fixes. Stay vigilant — protect your keys and approve only transactions you initiated. 🚀🔐